PLDT myDSL Problem

My Internet connection broke down. Again. For the n^th time today. And for countless of times ever since I signed up for this service. Because news flash - I'm using PLDT myDSL! Ugh! Allow me a few seconds to express my utter frustration and despair over such a hair-tearing event.

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There, it's done. I feel better now, thank you.

I have nothing against PLDT myDSL, mind you. I understand how difficult and expensive it must be to upgrade in one sitting all the telephone wires and connections just to come up with a better service. It is just that it's really quite a headache to have one's Internet connection get disconnected every 5 minutes or so. Or to pay for a plan that promises a 512 kbps speed and only get a meager half of that. I have tried similar services with other companies before and I've never had these kinds of problem.

The disconnection isn't an everyday thing, however, but whenever it strikes its fancy, it goes careening for the rest of the day and sometimes even up to the next day. I would have been ready to get resigned to that unfortunate occurrence if no data were lost in the process. There were times, however, when say, I was in the middle of posting a sensible comment worthy enough for a brilliant post written by Jan when suddenly my connection's gone and along with it was the comment that I so painstakingly thought of and wrote. I don't know where it went to, but it got lost somewhere between clicking the "publish your comment" button and that bad disconnection. So then I had to remember the words again and retype it. After, of course, having figured out how to get back the connection, which actually, I don't all of the times, because I am such a techno-weenie when it comes to these things. My constant solution: a holler to my husband that goes along these lines: "Hey, honey, Internet connection's gone again!". Thank God for techno-geek husbands!

What's half as bad is the fact that when you call customer service, they themselves don't know what the problem is. They make you go through all these processes wherein you type and click on your computer which, judging by their evasive answers to my questions on the necessity of going through all that, I'm pretty sure they don't even understand. But the real odd thing is, while I'm doing all of that, my Internet connection miraculously gets back again. That cycle became constant that we finally discovered a technique. As weird as this may sound, when the Internet connection's gone, all we needed to do was dial the customer service number and let it ring for a couple of minutes. Just let it ring! We needn't wait for someone to answer it because the connection gets back again with just those rings.

Now, when the connection's all restored, you'd think everything's okay. Well, no, it isn't, because another problem crops up. This time, it goes on selective browsing. I can't access some of the web sites I want to see. Even old reliable Amazon.com is out of reach. I would have to wait for several minutes before I'd finally be able to open these sites. Ask help from customer service? Oh, don't bother! They'll just make you go through all that typing and clicking again that seems to have no end. Or worse, they'd ask you if you did type correctly the correct domain name!

I'd be stuck with this service for still close to a year because of a contract. I could now decide to change provider, of course, but that would mean having to pay a hefty fee of some sort for not keeping the contract for a full year. And being the cheapskate that I am, I don't think I'll be able to sleep knowing that several bucks just went down the drain. So, I am going to grin, and bear this for the rest of this year. Hopefully, I'd be able to continue doing that if my previous patience is anything to go by. And as long as I'd manage not to tear my hair out in the process, I think I'll be okay.

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